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Shipping Policy
Kundan Gems’s Shipping Policy
Shipment processing time
All orders are processed within 1-2 working days.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Royal Mail Tracked 24 Signed |
1-2 business days |
£6.00 |
|
Royal Mail Tracked 48 Signed |
2-4 business days |
£5.00 |
|
Royal Mail Special Delivery Guaranteed by 1 pm |
Next-Day by 1 pm |
£12.50 |
Shipment confirmation and order tracking
Customers will receive a shipment confirmation and tracking number as all postage requires a signature and tracking.
Customs, duties, and taxes
Kundan Gems is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Kundan Gems is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim and make sure to make an unboxing video beforehand.
For more information, email support kundangemsuk@gmail.com